Staying in Control
What do we commit to as your casino?
Each game across Jackpots, the Lobby and Live Casino is designed for entertainment. Clear tools let you keep spending and time within terms you choose, and our team reaches out if your play patterns point to a change.
- Accounts are open to adults aged 19+ only.
- We complete KYC checks and verify where you are before accepting a deposit, so only confirmed adults in permitted locations can add funds to an account.
- Promotions and Sault Ste. Marie Rewards offers stop for any account on a cooling-off period or in self-exclusion.
- Trained staff watch for signs of harm, then reach out to the player discreetly.
What do you do to keep minors from playing?
Opening an account requires a verified identity and an age of 19+. We complete age checks ahead of accepting a first deposit, and we shut down any account we later discover is held by a minor. The Age Verification page explains these checks and lists filtering tools that families can set up at home.
Who offers free, confidential support?
Free support for players, as well as for the people close to them, is available from these organisations:
- Kindbridge Behavioral Health
- Gambling Therapy
- GameSense
- ConnexOntario
You can contact them even if you have no account here and even if you are still playing.
How soon does a change to my limits apply?
- Lowering a limit: applies instantly.
- Raising a limit: a higher amount only applies after 24 hours, leaving you time to think it over.
Which tools can I use to manage my play?
Every one of these tools sits in your account settings. Would you rather not do it yourself? Email our team and they can set any of them up for you.
Limits on deposits, wagers and stakes
Pick a period and set caps on deposits, on total wagers and on each single stake. When you hit a cap, that type of activity stays blocked until a new period starts.
Time alerts and reality checks
Pick an interval and a reminder will appear on screen, displaying the time spent in this session and your total net position, up or down. You may then carry on, sign out or open your account history.
Take a break (cooling-off)
A break on your account can last for a period ranging from one day to six weeks. Once confirmed, it stays in place until the end date you picked. For that whole period you cannot deposit or play, and no promotional messages will reach you from us.
Self-exclusion
For more than a short break, self-exclusion keeps your account closed for a longer time. We stop all marketing, refuse new registrations matching your details and keep the account shut until the period is over.
Closing your account
If you prefer to stop entirely, we close your account on request. If gambling harm is the reason, tell us so we can also apply self-exclusion and stop any new account being opened.
Verification before deposits
We complete KYC checks and verify where you are before accepting a deposit. This ensures accounts belong to verified adults located where we are permitted to take players.
How do I check whether my play is under control?
Our confidential self-assessment takes just a few minutes to complete. Among the questions:
- Do you often play for more time or put in more money than you planned?
- Are you topping up your balance to recover losses?
- Has play caused tension with family, friends or work?
- When you are not playing, do you feel restless or irritable?
If your answers worry you, put one of the tools above to use and reach out to an organisation listed on this page.
How do I contact our team about safer play?
To set or change a tool, begin a cooling-off period, self-exclude or close your account, email [email protected]. Every message is treated confidentially. Our Player Agreement sets out the account rules in full, and our Privacy Policy explains how we use your information.