Privacy Policy

What information do we collect?

Identity: your legal name, birth date, email address and the address where you live.
Verification: copies of ID documents and location data, used to establish your identity and to confirm your playing location.
Financial: the payment methods you rely on, along with your deposits and withdrawals.
Play: stakes, wins, bonuses and session history.
Control settings: limits, breaks and self-exclusion choices.
Technical: your IP address and details of your browser and device.
Correspondence: anything you write to our support team.

How long do we keep it?

Your data is retained throughout the time your account remains active. After closure, it is held for the period required by Canadian tax and anti-money laundering rules, after which it is erased or anonymised.

Do you hold data about minors?

Accounts here are open solely to adults aged 19 years and up. Should a person below that age manage to register, we shut the account and erase its information, except for details the law obliges us to retain. For a full explanation of the procedure, see the Age Verification page.

Why do we use your data?

To open and run your account.
To verify age, identity and location.
To handle payments in CAD.
To prevent fraud and money laundering.
To apply your control settings and support safer play.
To answer your emails.
To send you promotional offers, provided you have opted in.

What about cookies?

Our use of cookies is set out on our About Cookies page.

On what legal grounds do we rely?

Contract: to deliver the games and account you registered for.
Legal duty: to meet Canadian rules on age checks, identity checks and money laundering.
Legitimate interests: to keep the site secure and improve it.
Consent: for marketing and optional cookies, which you can withdraw.

How do we protect it?

Every transfer of data between systems is encrypted. Only employees who require your information to do their jobs are permitted to view it. Our systems are watched for any unauthorised activity.

How do I control marketing?

Marketing emails are sent solely to players who opted in. Each one includes an unsubscribe link, and you can also update your preferences in your account or by emailing us.