Help Centre
Play should stay within limits that feel comfortable to you, and the tools in your account help you manage how much you spend and how long you play. If gambling no longer feels like entertainment, confidential support is available from Kindbridge Behavioral Health, Gambling Therapy, GameSense and ConnexOntario.
What are Sault Ste. Marie Originals?
They are a collection of games you will find only in our Lobby, grouped in their own Originals row. They use the same account balance and the same limits as the rest of the casino.
Is it possible to pause my play or self-exclude?
Yes. You can take a cooling-off period of one day to six weeks, and for anything longer there is self-exclusion. Both tools are in your account, or you can email [email protected].
How does the loyalty programme work?
Points are added to your account with each real money bet, and you can convert them into bonus credits. Tiers range from Bronze to Black, with Black available by invitation only.
How do I close my account?
You can close your account from the responsible gaming section of your profile, or send a request to [email protected]. We confirm the closure by email.
Which deposit methods do you accept, and what is the minimum?
Accepted deposit methods are Interac e-Transfer, Visa, Mastercard, Google Pay, PayPal, Online Banking / Trustly, Neosurf and Neteller, and crypto is offered only on our international site. The minimum deposit is C$20.
How do I open an account?
Choose Join Now, fill out the registration form and state that you are 19+. Once your ID and current location have been checked, deposits become available.
Do you charge any fees?
No. We charge no fee on deposits or withdrawals, but your bank or payment provider might add charges of its own.
Your limits
- Deposit, wager and stake limits
- Time alerts and reality check reminders during play
- Cooling-off periods from one day to six weeks
- Self-exclusion, or closing your account entirely
- A short self-assessment quiz
- We verify your ID and location ahead of the first deposit
- A reduced limit applies immediately; an increase takes 24 hours