Verification and AML
Why do we verify every player?
We accept players solely where local rules make it lawful, applying Canadian standards for age verification, identity checks and anti-money laundering. These measures protect you, our other members and the fairness of every game.
- It confirms you are an adult aged 19+.
- It confirms the person playing is the account holder.
- It verifies that you are located somewhere we take players from.
- It stops fraud, stolen payment methods and the laundering of criminal money.
Your first deposit can only be accepted once KYC checks and location verification are done. An electronic check clears most players within moments; we ask for documents only when it cannot confirm your details.
When will you ask about the origin of my money?
The term source of funds refers to where the money you deposit came from. We ask for it when account activity warrants a closer look, for example:
- deposits that rise sharply or do not match your previous pattern;
- progression to the higher tiers of Sault Ste. Marie Rewards;
- automated alerts that flag a transaction for manual checking.
Acceptable proof includes payslips, bank statements and tax documents, along with documents from a property sale or an inheritance. On occasion we may also want to know how you built up your overall wealth, known as your source of wealth.
Which documents confirm identity and age?
At registration, you give us your home address, complete legal name and date of birth. Where documents are needed, we accept the following:
- Identity and age: official photo ID from a government authority that remains in date, for example your driver's licence or your passport.
- Home address: a utility bill, a letter sent by a government body, or a bank statement issued recently.
- Payment ownership: a photo of your card, central digits masked, or a PayPal or Neteller account screenshot that shows your name.
Images must capture the whole document, all four corners included, and be sharp and in colour. Expired or altered documents are rejected.
Do we screen against sanctions and political exposure?
Every account is checked against international sanctions and politically exposed person lists at opening, then periodically after that.
- We will neither open nor maintain an account for a person listed under sanctions.
- A match to a politically exposed person, or to a relative or associate of one, leads to enhanced checks and approval by a senior staff member.
Do checks continue after verification?
Yes. We do not treat verification as a one-time step. Account activity is monitored for as long as the account is open, including:
- payment methods that carry a name other than the account holder's;
- deposits followed by withdrawal with minimal play;
- two or more accounts that share a holder, a device or a means of payment;
- unusual transfers of value between players at Live Casino tables.
Withdrawals are returned to a verified method in your name: Interac e-Transfer, Visa, PayPal or Neteller. If your details change or a document expires, we may ask for updated documents.
What records do we keep, and when do we report?
- Identity documents, the outcome of verification checks and transaction histories are stored for the full period that Canadian law sets.
- We report suspicious transactions to the relevant Canadian authorities as the law demands.
- We are legally barred from telling any player whether such a report exists.
How we store and protect this information is set out in our Privacy Policy.
What if my verification can't be finished?
- Deposits, gameplay and withdrawals remain paused until we receive the information we asked for.
- If verification fails or documents turn out to be false, we close the account.
- Balances are handled as Canadian law permits, and funds linked to suspected crime may be held where the law requires it.
- Bonuses gained through false information are removed, as set out in our Promotion Terms.
The full account rules are in our Player Agreement.
How can I submit documents or raise a verification question?
Email [email protected] with your documents attached or with your query. Our team confirms receipt and lets you know once your account is verified.